The fastest way to spoil even a life-long customer relationship, is to provide ineffecient service, and confusing, sometimes entirely unneccesary branch visits
We make managing the entire customer lifecycle simple and effecient
Queue stanchions (posts), belt systems, display products
We are South Africa's premier supplier and market leader in crowd control and assist systems. From stanchions that guide and inform your customer to the next teller, to our in-house designed and built Queue In a Box customer forwarding solution, our products help establish and maintain efficiency where needed. Our range extends from the most basic stanchion to our elegant Beltrac system
Software solutions to manage complicated customer flow
Waiting is frustrating, but waiting longer than is necessary is even more aggravating. With our state-of-the-art queue management technology, you can reduce waiting times by automatically monitoring, sorting and assigning new customers to their respective queues. It's time to start providing your customers with the best service on the market
Enterprise-wide appointment scheduling for visits
Time is a precious commodity. As a result, you should make it as easy as possible for your customers to schedule a meeting with you. Which is where we come in - with our industry leading appointment booking software we can help you accurately keep track of your schedules and help predict the customer flow you will have at any given time
Automated workflows, back-office automation
As a result of increased competition and globalization, all companies need to be able to seamlessly transform their business processes in order to survive. However, manual processes and lack of visibility into the execution of these processes are making it difficult for them to do so. Our solution would provide a detailed overview of all processes and their individual tasks, allowing companies to quickly identify and optimize the ones that are not performing well
From when a visitor first makes an appointment using our platform, or your existing digital platforms
Through appointment reminders and updates, via SMS, Email or existing digital channels
Once in-branch, our powerful virtual queue management system takes over and ensures the visitor is assisted by the most qualified staff member in the least amount of time
Powerful built-in media and information display systems ensure visitors are kept informed and entertained
Gather customer feedback, send post-visit updates and schedule follow-up appointments via SMS, email or a variety of digital platforms
Central server can be scaled up from a single point-of-service to any number of branches
Install any kiosks, display hardware, audio equipment, printers, etc.
Easy to customize, extend, and integrate with other systems, including a fully documented API
Our solution is modular so you only pay for the functionality you require
All user interfaces are Web-based, easy to use and linked to online contextual help pages
Capable of adapting to any business requirement in all industries
We love talking queues, customers, and enterprise software solutions, and have spent the past 20 years in the South African market helping businesses solve customer flow challenges
Customer Experience Management is a challenging topic covering a large number of areas in a business - each requiring unique solutions. Feel free to submit this form, and we will be in touch shortly - your customers will thank you
iQ Customer Management Solutions (Pty) Ltd
14 Pressburg Road, Founders View North
Modderfontein